FAQ

Kindly take note that, due to multiple factors such as traffic and delays from previous deliveries etc., a specific delivery time cannot be provided.

Delivery will take place between business hours, from 08:00 to 17:00.

Please ensure that someone is present at the delivery address to receive and sign for the parcel on your behalf, should you not be able to receive and sign for it.

Unfortunately parcels can only be tracked by NutrE4, you can however send an email to info@nutre4.com and we will inform you of the progress.

Should your parcel’s delivery be delayed, please send an email to info@nutre4.com and we will follow it up and revert with an answer as soon as possible.

RETURNS POLICY

If you are not completely satisfied, you can return the product to us and we will exchange it subject to the terms below.  This Policy forms part of the NutrE4 Terms & Conditions, and so words defined in the Terms & Conditions have the same meaning in our Returns Policy, unless the context indicates otherwise. This Returns Policy is by no means intended to limit your statutory rights in any way.

Should an item be damaged (product is squashed or visibly damaged during transit), please send an email to info@nutre4.com with photos of the damaged item. Damaged goods must be reported to us in this way within 7 days after receiving it. Etzebeth Express will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. The replacement product will be issued within 7 working days.

Should you have received a different item (product, flavour or size) than the product you have ordered, please send an email to info@nutre4.com. Incorrectly delivered goods must be reported to us in this way within 7 days after receiving it. Etzebeth Express will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product within 7 working days.

Should an item be faulty or defective (the product is impossible to consume or is visibly defected), please send an email to info@nutre4.com. Defective goods must be reported to us in this way within 7 days after receiving it. Etzebeth Express will then be notified to collect the product from you and once we have received and inspected it, you will be issued with a replacement product. Replacement product will be issued within 7 working days.

Should you for some reason no longer want the item that you have purchased, and the product is still sealed in its original packaging, please send an email to info@nutre4.com. At your own accord you will need to notify a courier company and return the product to our returns address.  At your own expense, and once we have received and inspected it, you will be issued with a replacement product within 7 days. If the product has been opened and isn’t faulty, a replacement product will not be issued.

All shipping of non-defective product returns are for the customer’s account. All confirmed defective, damaged or incorrect items will be shipped for free.